If you have any further questions, contact our support team.Home › VPN › How To › Fix IPVanish not connecting How to retrieve OpenVPN diagnostics in LibreELEC?.How to retrieve ASUSWRT Merlin router logs?.How to find VPN diagnostics in IPVanish for macOS?.How to find diagnostics in IPVanish for Windows?.Follow the guides below to retrieve the diagnostic file from your device: If you still cannot access any websites with the aforementioned steps, you can share your IPVanish diagnostics file with our support team. Share your diagnostics file with our support team If you think DNS may be the issue, but you are unsure of how to resolve the issue, please reach out to our support team.ĥ. A website's IP address is required for your device to actually be able to read and load the content of the website from its hosting server. DNS servers translate a website's URL address (eg. If you are able to connect to our VPN after checking steps 1-3, but you are still unable to access websites, then the issue could be your device's DNS server configuration. How to Change the VPN Protocol in IPVanish for Amazon Fire Devices.How to Change the VPN Protocol in IPVanish for Mac?.Change VPN Protocol on iPhone/iPad (iOS).How to Change the VPN Protocol in IPVanish for Android?.How to Change the VPN Protocol in IPVanish for Windows?.Follow the links below to change the VPN protocol based on the device you are using: Click here to know more about the VPN protocols IPVanish uses. Simply switching to a different VPN protocol can resolve the issue and restore VPN access to the internet. Depending on the wifi connection or ISP you are using, they may sometimes block certain protocol use on their network. If you have checked steps one and two and you still can't access the internet while you are connected to the IPVanish VPN, the third step is to try changing the VPN protocol you are using to connect to our IPVanish servers. If you find an IPVanish VPN server that lets you connect, but not access the internet, please contact our support team about that server location. If you can successfully connect to the server, then the connection issue could be a temporary one associated with the server location you originally selected. ![]()
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